Hotel Maya
Updated
Hotel Maya Photos
About This Vendor
Waterfront Boutique Hotel
Located in Long Beach, CA, Hotel Maya is a stylish boutique wedding venue. Set along the waterfront, this setting is bursting with natural beauty for your special day. It sits on 14 acres of lush greenery and tropical gardens with more than 500 palm trees. This hotel is also available for elopements and vow renewals. Hotel Maya is a Doubletree by Hilton Resort, overlooking Queensway Bay. It sits in downtown Long Beach, offering a whole host of attractions for out-of-town guests. For those who are flying in to spend time with you on your big day, Los Angeles International Airport takes just 20 minutes to reach by car. Hotel Maya offers both indoor and outdoor event spaces where you can exchange vows and host a reception. Up to 400 guests can be comfortably accommodated here. Views of the Pacific Ocean create the perfect waterfront setting for destination celebrations. The largest outdoor space, Vista del Mar, is 10,000 square feet in size and has a permanent stage and water features. The space also features custom outdoor furniture, a bar, a fire pit, and an open-air reception area. This setting sits beside the Lagunita pavilion, the second-largest outdoor space. The pavilion has cathedral-style ceilings and chandeliers, with walls of windows that offer views of the water and the city. Playa at the Maya is a 6,000-square-foot beach setting that can accommodate up to 166 guests for a reception. The most intimate space, The Esplanade, covers 2,800 square feet. This outdoor lounge area has a seaside fire pit that creates a sense of coziness, once the sun goes down. Various other amenities are offered by the hotel, including catering and planning, as well as several event rental items.
Amenities & Details
Covered Outdoors Space, Handicap Accessible, Indoor Event Space, On-Site Accommodations, Outdoor Event Space, Reception Area, Wireless Internet
Guest Capacity300+
Ceremony TypesCivil Union, Commitment Ceremony, Elopement, Interfaith Ceremony, Non-Religious Ceremony, Religious Ceremony, Second Wedding, Vow Renewal Ceremony
Venue Service OfferingsFood & Catering, Planning, Rentals & Equipment, Service Staff
SettingsBeach, Waterfront, Hotel, Tented
Business AttributesPricing for Hotel Maya
| Option | Value |
|---|---|
| Starting Cost | Moderate |
| Cost Starting | |
| Price Range | $16,800 - $25,900+ |
| Couples Usually Spend | $21,350 |
| Peak Season Months | |
| Peak Season Cost | $16,800 - $25,900+ |
| Peak Season Reception Cost | |
| Peak Season Ceremony Cost | $1,500 |
| Peak Season Bar Service Cost | |
| OffSeason Months | |
| OffSeason Cost | $16,800 - $25,900+ |
| OffSeason Reception Cost | |
| OffSeason Ceremony Cost | |
| OffSeason BarService Cost |
Browse Hotel Maya pricing PDF below for sample services and estimates.
View PricesHotel Maya Reviews
Lauren Burke (bride) 5 out of 5 Rating
Wedding Date 22-10-2022
The Hotel Maya was a great venue, especially for the price. Their packages were great, the venue was clean and updated. The hotel is older, so it isn't super accessible, which is something to keep in mind if you have disabled guests. We worked with Marla, and she was super responsive and helpful. Everything was organized and we were well taken care of!
Reviewed on 16-05-2023
Wedding Date 22-10-2022
The Hotel Maya was a great venue, especially for the price. Their packages were great, the venue was clean and updated. The hotel is older, so it isn't super accessible, which is something to keep in mind if you have disabled guests. We worked with Marla, and she was super responsive and helpful. Everything was organized and we were well taken care of!
Reviewed on 16-05-2023
Jess Davis (bride) 2 out of 5 Rating
Wedding Date 03-09-2022
Spend your money elsewhere! As a bride reading this, I do not have to tell you how expense hosting your wedding at a hotel is. You will not be treating like a valued customer from this hotel but rather you will feel like they expect you to thank them for taking your money and allowing you host your wedding here. Not a single interaction with this hotel staff was a positive one. Some of the issues encountered included: 1-multiple calls where I was always told “no guarantee” & “we will see” & “call back to check later” on topics such as early check in to booked rooms & ability to pay for a comparable room the night before the wedding & not needing to move rooms when the “included room” kicked in; 2–having to chase staff to lock in a rehearsal that couldn’t be guaranteed to held in our space, at any time until less than 2-weeks before wedding; 3–filthy, over-priced rooms; 4–staff that really could care less about you as customer (multiple communications with catering manager assigned to me & the operations director as it pertained to my stay feedback went 7-12 days without response, even when I followed up); & 5–the response from the staff & the operations director around the filthy rooms. The top three things my guests liked were the officiant–no connection to Maya, our DJ–no connection to Maya, & the view–you can get basically this same view if you book The Reef across the street from the Maya (we considered The Reef, too, so I can speak to this). Here is the summary of some of what occurred the wedding weekend. After multiple calls to the hotel & speaking with people, I finally was able to confirm an early check-in on Fri at 10:30 am for check-in Fri for my Sat wedding. I booked 3 rooms–1 for one night, that was to transition to the wedding suite as part of the wedding package, & 2 for 2 nights. Upon arrival at 1:45 pm, I was told only some of the rooms were ready–specifically, the 1 that was to transition to the wedding suite was not & wouldn’t be until normal check in time. After 15 mins, I was told “OK” making us rush to unload car & meet with notary before our 3:30 rehearsal. After rehearsal & dinner off-site, we settled into our room & immediately had sink drain issues. Sat, wedding day, my room hosted the brides-maids hair/make-up. I put on my dress for a moment, then took off & where my dress touched the floor had BLACK SOOT mark. My girls went to work with Tide sticks & water. We then pulled a blanket out of the closet & laid it on the floor to avoid further stress. My photographer spilled water & used a washcloth to wipe up–which also became blackened with dirt! I got ready on top of the blanket & barely moved in fear of further dirt. When returning to room, the sink stopped draining all together. My face wash, teeth brushing, and hand washing water stayed in the sink all night. No draining. Sunday morning, I got up & walked from the bed to the bathtub. When I stepped on the bath matt, left dirty feet marks on the bathmat just from the walk from the bed. (My feet were in socks all day in the suite & from the time I kicked off my wedding shoes until I climbed into bed on Sat. When checking out, I informed the desk of the issues and showed them the pictures and was asked “this is the comped room, right?” That was a clear statement it was OK because I didn’t pay for it. But I DID FRIDAY NIGHT! Speaking to hotel & Hilton has yielded nothing further. And post I also found out the other rooms were dirty.
Reviewed on 23-09-2022
Wedding Date 03-09-2022
Spend your money elsewhere! As a bride reading this, I do not have to tell you how expense hosting your wedding at a hotel is. You will not be treating like a valued customer from this hotel but rather you will feel like they expect you to thank them for taking your money and allowing you host your wedding here. Not a single interaction with this hotel staff was a positive one. Some of the issues encountered included: 1-multiple calls where I was always told “no guarantee” & “we will see” & “call back to check later” on topics such as early check in to booked rooms & ability to pay for a comparable room the night before the wedding & not needing to move rooms when the “included room” kicked in; 2–having to chase staff to lock in a rehearsal that couldn’t be guaranteed to held in our space, at any time until less than 2-weeks before wedding; 3–filthy, over-priced rooms; 4–staff that really could care less about you as customer (multiple communications with catering manager assigned to me & the operations director as it pertained to my stay feedback went 7-12 days without response, even when I followed up); & 5–the response from the staff & the operations director around the filthy rooms. The top three things my guests liked were the officiant–no connection to Maya, our DJ–no connection to Maya, & the view–you can get basically this same view if you book The Reef across the street from the Maya (we considered The Reef, too, so I can speak to this). Here is the summary of some of what occurred the wedding weekend. After multiple calls to the hotel & speaking with people, I finally was able to confirm an early check-in on Fri at 10:30 am for check-in Fri for my Sat wedding. I booked 3 rooms–1 for one night, that was to transition to the wedding suite as part of the wedding package, & 2 for 2 nights. Upon arrival at 1:45 pm, I was told only some of the rooms were ready–specifically, the 1 that was to transition to the wedding suite was not & wouldn’t be until normal check in time. After 15 mins, I was told “OK” making us rush to unload car & meet with notary before our 3:30 rehearsal. After rehearsal & dinner off-site, we settled into our room & immediately had sink drain issues. Sat, wedding day, my room hosted the brides-maids hair/make-up. I put on my dress for a moment, then took off & where my dress touched the floor had BLACK SOOT mark. My girls went to work with Tide sticks & water. We then pulled a blanket out of the closet & laid it on the floor to avoid further stress. My photographer spilled water & used a washcloth to wipe up–which also became blackened with dirt! I got ready on top of the blanket & barely moved in fear of further dirt. When returning to room, the sink stopped draining all together. My face wash, teeth brushing, and hand washing water stayed in the sink all night. No draining. Sunday morning, I got up & walked from the bed to the bathtub. When I stepped on the bath matt, left dirty feet marks on the bathmat just from the walk from the bed. (My feet were in socks all day in the suite & from the time I kicked off my wedding shoes until I climbed into bed on Sat. When checking out, I informed the desk of the issues and showed them the pictures and was asked “this is the comped room, right?” That was a clear statement it was OK because I didn’t pay for it. But I DID FRIDAY NIGHT! Speaking to hotel & Hilton has yielded nothing further. And post I also found out the other rooms were dirty.
Reviewed on 23-09-2022
Jenae Tufts (bride) 5 out of 5 Rating
Wedding Date 11-03-2022
Stop looking.... Hotel Maya is your place for your wedding!! We highly recommend this place for any and all occasions & celebrations you want to have.Long Beach is where we spend most of our time and it's a middle point for both of our families, so we knew we needed to have our wedding in the city. While we were looking for venues we came across the Hotel Maya and remembered staying there for a staycation, once we searched online and saw the different venues they have to offer we knew this was 100% our venue. The ceremony and reception space we chose was perfect for the 130 people we had and all I can say is the views you get make it feel like you had a destination wedding while only being15 minutes from your house! The one thing I heard from every single guest was how beautiful the location was.On top of the views, the venues staff was great, Lisa and her staff answered any and all questions we had. They really do cater to you and make everything smooth for the day of.Not only was our cake covered in the package but a day of wedding coordinator is also included. Vivian from Chic & Stunning Events was AMAZING! We upgraded her to help do some of our planning as well and she didn't disappoint. She knew what I needed before I could even ask. Her personality is awesome and if she doesn't have the answer she makes sure to get one for you.Our entire experience with the hotel and staff was more than anything we could have asked for. Now, go book this venue!
Reviewed on 16-03-2022
Wedding Date 11-03-2022
Stop looking.... Hotel Maya is your place for your wedding!! We highly recommend this place for any and all occasions & celebrations you want to have.Long Beach is where we spend most of our time and it's a middle point for both of our families, so we knew we needed to have our wedding in the city. While we were looking for venues we came across the Hotel Maya and remembered staying there for a staycation, once we searched online and saw the different venues they have to offer we knew this was 100% our venue. The ceremony and reception space we chose was perfect for the 130 people we had and all I can say is the views you get make it feel like you had a destination wedding while only being15 minutes from your house! The one thing I heard from every single guest was how beautiful the location was.On top of the views, the venues staff was great, Lisa and her staff answered any and all questions we had. They really do cater to you and make everything smooth for the day of.Not only was our cake covered in the package but a day of wedding coordinator is also included. Vivian from Chic & Stunning Events was AMAZING! We upgraded her to help do some of our planning as well and she didn't disappoint. She knew what I needed before I could even ask. Her personality is awesome and if she doesn't have the answer she makes sure to get one for you.Our entire experience with the hotel and staff was more than anything we could have asked for. Now, go book this venue!
Reviewed on 16-03-2022
Jennie Zhang (bride) 5 out of 5 Rating
Wedding Date 08-10-2022
We had an amazing experience with the event staff at Hotel Maya when we were considering them for our wedding venue. We ultimately had to go with a venue a little closer to home but Hotel Maya is 100% a beautiful hidden gem. Amazing waterfront views and amenities and wonderful value to boot. We had needed to do ethnic catering for our event and they were able to accommodate that and put together packages for us. Would recommend this venue to anyone who has a bigger wedding, has specific catering requirements, and/or wants water views! We really appreciate the time Ariel took to answer all questions, put together estimates, and show us the property (multiple times). It's truly amazing value and we're sad we couldn't make it work distance wise.
Reviewed on 22-09-2021
Wedding Date 08-10-2022
We had an amazing experience with the event staff at Hotel Maya when we were considering them for our wedding venue. We ultimately had to go with a venue a little closer to home but Hotel Maya is 100% a beautiful hidden gem. Amazing waterfront views and amenities and wonderful value to boot. We had needed to do ethnic catering for our event and they were able to accommodate that and put together packages for us. Would recommend this venue to anyone who has a bigger wedding, has specific catering requirements, and/or wants water views! We really appreciate the time Ariel took to answer all questions, put together estimates, and show us the property (multiple times). It's truly amazing value and we're sad we couldn't make it work distance wise.
Reviewed on 22-09-2021
Gary Benveniste (groom) 5 out of 5 Rating
Wedding Date 23-11-2019
Hotel Maya was our #1 choice for our wedding in Long Beach and it did not disappoint. The location and views at Hotel Maya are incredible. It was like having a destination wedding down the street from our house. The venues we chose for both the ceremony and reception were beautiful and worked really well for 200 guests. We got lucky with great weather, but either way this is a beautiful wedding destination. What really stood out with Hotel Maya, though, was the customer service. Our wedding coordinator, Ariel, was absolutely amazing! We can't say enough good things about Ariel. She was consistently available and helpful. Overall - we loved everything about having our wedding here! Highly recommend !
Reviewed on 09-02-2020
Wedding Date 23-11-2019
Hotel Maya was our #1 choice for our wedding in Long Beach and it did not disappoint. The location and views at Hotel Maya are incredible. It was like having a destination wedding down the street from our house. The venues we chose for both the ceremony and reception were beautiful and worked really well for 200 guests. We got lucky with great weather, but either way this is a beautiful wedding destination. What really stood out with Hotel Maya, though, was the customer service. Our wedding coordinator, Ariel, was absolutely amazing! We can't say enough good things about Ariel. She was consistently available and helpful. Overall - we loved everything about having our wedding here! Highly recommend !
Reviewed on 09-02-2020
Hillary Moriarty (bride) 5 out of 5 Rating
Hotel Maya was the perfect place for our wedding. We got so many compliments on the view and location. It was like having a destination wedding without having to leave Southern California. We were surprised how reasonable everything was. The biggest highlight was our wedding coordinator Carmen. She came with our package and she was out of this world! She was incredibly professional and there was nothing that she could not handle. She elevated our experience and we cannot thank her enough.
Reviewed on 06-02-2020
Hotel Maya was the perfect place for our wedding. We got so many compliments on the view and location. It was like having a destination wedding without having to leave Southern California. We were surprised how reasonable everything was. The biggest highlight was our wedding coordinator Carmen. She came with our package and she was out of this world! She was incredibly professional and there was nothing that she could not handle. She elevated our experience and we cannot thank her enough.
Reviewed on 06-02-2020
Ginn Sampson (groom) 5 out of 5 Rating
Wedding Date 29-09-2019
We found our wedding at Hotel Maya to be such a wonderful experience - as we look back, the word that always comes to our minds is \"perfect\". Ariel, the hotel's catering manager, was exceptionally helpful in making sure that everything was in place and ensuring that the wedding ceremony and reception went off without a hitch; she was very accommodating and was a pleasure to work with. The venue itself was very nice, with several options on the hotel grounds as to where to have the ceremony/reception (options appeared to be tiered based on occupancy and other factors). We selected the Jardin de Palmeras for the ceremony, and the reception was conveniently held in the adjacent Luna Solstice. Ariel worked diligently to ensure that both areas were set up to our preference - the result was two beautifully decorated spaces that allowed for a perfect flow from ceremony to reception. We had a guest list of about 60 people, which they were able to comfortably accommodate. The hotel did offer group discount on room blocks, however most of our guests were local so we did not take advantage. In all, we were so happy to have selected Hotel Maya - the venue is beautiful and the staff were attentive and a pleasure to work with.
Reviewed on 28-01-2020
Wedding Date 29-09-2019
We found our wedding at Hotel Maya to be such a wonderful experience - as we look back, the word that always comes to our minds is \"perfect\". Ariel, the hotel's catering manager, was exceptionally helpful in making sure that everything was in place and ensuring that the wedding ceremony and reception went off without a hitch; she was very accommodating and was a pleasure to work with. The venue itself was very nice, with several options on the hotel grounds as to where to have the ceremony/reception (options appeared to be tiered based on occupancy and other factors). We selected the Jardin de Palmeras for the ceremony, and the reception was conveniently held in the adjacent Luna Solstice. Ariel worked diligently to ensure that both areas were set up to our preference - the result was two beautifully decorated spaces that allowed for a perfect flow from ceremony to reception. We had a guest list of about 60 people, which they were able to comfortably accommodate. The hotel did offer group discount on room blocks, however most of our guests were local so we did not take advantage. In all, we were so happy to have selected Hotel Maya - the venue is beautiful and the staff were attentive and a pleasure to work with.
Reviewed on 28-01-2020
Tani Rodriguez (bride) 5 out of 5 Rating
Wedding Date 05-10-2019
I had my wedding at the Hotel Maya in Oct 2019. My ceremony was in the Vista Del Mar and my reception in the Lagunita Pavillion. I have to say this venue was absolutely gorgeous and my wedding turned out amazing. I received numerous compliments on how good the food tasted as well as how pretty my ceremony and venue was. I also loved the fact this was at a hotel as my guests were all able to stay there and we had rooms so close to the reception. I definitely recommended this venue to friends and family. If you want to do your wedding in Long Beach, CA this is a venue I would consider and go visit.
Reviewed on 21-01-2020
Wedding Date 05-10-2019
I had my wedding at the Hotel Maya in Oct 2019. My ceremony was in the Vista Del Mar and my reception in the Lagunita Pavillion. I have to say this venue was absolutely gorgeous and my wedding turned out amazing. I received numerous compliments on how good the food tasted as well as how pretty my ceremony and venue was. I also loved the fact this was at a hotel as my guests were all able to stay there and we had rooms so close to the reception. I definitely recommended this venue to friends and family. If you want to do your wedding in Long Beach, CA this is a venue I would consider and go visit.
Reviewed on 21-01-2020
Olivia Peterson (bride) 4 out of 5 Rating
Wedding Date 25-03-2018
Hotel Maya was the perfect location for us, since we met right across the Harbor. The view was beautiful, the food was delicious, and the staff was very accommodating. We set up a custom full vegetarian menu and custom cocktails and no extra charge! The only reason this review is a four and not a five is that the room block turned out to be a total rip off. The prices dropped to well below room block rate on Expedia. And they wouldn't honor reservations for people who booked at the cheaper rates. If I could do it all over again, I would still have my wedding at this beautiful place, but I would avoid the room block like the plague and just tell my guest to wait to book rooms until a month or so before.
Reviewed on 06-05-2018
Wedding Date 25-03-2018
Hotel Maya was the perfect location for us, since we met right across the Harbor. The view was beautiful, the food was delicious, and the staff was very accommodating. We set up a custom full vegetarian menu and custom cocktails and no extra charge! The only reason this review is a four and not a five is that the room block turned out to be a total rip off. The prices dropped to well below room block rate on Expedia. And they wouldn't honor reservations for people who booked at the cheaper rates. If I could do it all over again, I would still have my wedding at this beautiful place, but I would avoid the room block like the plague and just tell my guest to wait to book rooms until a month or so before.
Reviewed on 06-05-2018
HEIDI FLYNN (bride) 5 out of 5 Rating
Wedding Date 28-05-2017
What a beautiful and breathtaking wedding venue! My point of contact (Lisa) was more than patient and professional during this time of high detail and stress. All of the guests raved about how delicious the hors d'oeuvres and substantial the dinner portions were. It did cost a bit more than we wanted, but it was more than we imagined and everything we wanted.
Reviewed on 08-06-2017
Wedding Date 28-05-2017
What a beautiful and breathtaking wedding venue! My point of contact (Lisa) was more than patient and professional during this time of high detail and stress. All of the guests raved about how delicious the hors d'oeuvres and substantial the dinner portions were. It did cost a bit more than we wanted, but it was more than we imagined and everything we wanted.
Reviewed on 08-06-2017
Brittany Lastrapes (bride) 5 out of 5 Rating
Wedding Date 18-06-2016
We got married at The Hotel Maya on June 18 and it could not have been more perfect. I worked with Ashley on planning and Lisa for my room block needs. They were both amazing and made the entire process much less stressful than it could have been. I feel like the Hotel Maya is a hidden gem in Long Beach and feel lucky that i got a tip to get married here from a family friend. The hotel worked out perfectly because we could have our ceremony, reception, and could stay overnight all in one place. My family has lived in southern California their whole lives and most of them had never been here, but all plan to come back. We were able to have a beautiful, waterfront wedding for an affordable cost. Definitely the most bang for the buck i found throughout the process. I can't thank the Hotel Maya enough for my amazing wedding experience! I advise all brides to use this location.
Reviewed on 11-07-2016
Wedding Date 18-06-2016
We got married at The Hotel Maya on June 18 and it could not have been more perfect. I worked with Ashley on planning and Lisa for my room block needs. They were both amazing and made the entire process much less stressful than it could have been. I feel like the Hotel Maya is a hidden gem in Long Beach and feel lucky that i got a tip to get married here from a family friend. The hotel worked out perfectly because we could have our ceremony, reception, and could stay overnight all in one place. My family has lived in southern California their whole lives and most of them had never been here, but all plan to come back. We were able to have a beautiful, waterfront wedding for an affordable cost. Definitely the most bang for the buck i found throughout the process. I can't thank the Hotel Maya enough for my amazing wedding experience! I advise all brides to use this location.
Reviewed on 11-07-2016
Gizelle Goyco (bride) 4 out of 5 Rating
Wedding Date 29-04-2016
The scenery was soo beautiful and a majority of the staff was amazing! There were a a few very rude staff and security members which I had to speak to Hilton corporate about but besides those few bad eggs, my day was magical! I am very grateful to a few of the staff members who went above and beyond to make our day special! The atmosphere and setting was perfect and we couldn't have chosen a better location to get married! the Long Beach skyline looked absolutely beautiful during the night and I loved the fire pit! I love Hotel Maya, they just need to reevaluate some of the staff members, especially when it comes to being courteous to people who spend thousands of dollars to get married there!
Reviewed on 16-05-2016
Wedding Date 29-04-2016
The scenery was soo beautiful and a majority of the staff was amazing! There were a a few very rude staff and security members which I had to speak to Hilton corporate about but besides those few bad eggs, my day was magical! I am very grateful to a few of the staff members who went above and beyond to make our day special! The atmosphere and setting was perfect and we couldn't have chosen a better location to get married! the Long Beach skyline looked absolutely beautiful during the night and I loved the fire pit! I love Hotel Maya, they just need to reevaluate some of the staff members, especially when it comes to being courteous to people who spend thousands of dollars to get married there!
Reviewed on 16-05-2016
Sonia E. Aldana (bride) 5 out of 5 Rating
Wedding Date 31-08-2014
Usually hotel wedding food is dull and dram (rubber chicken!) but NOT Hotel Maya! \r\rEveryone raved about how good the food was, from appetizers through dinner. \r\rGreat food! Thanks Hotel Maya!
Reviewed on 10-11-2014
Wedding Date 31-08-2014
Usually hotel wedding food is dull and dram (rubber chicken!) but NOT Hotel Maya! \r\rEveryone raved about how good the food was, from appetizers through dinner. \r\rGreat food! Thanks Hotel Maya!
Reviewed on 10-11-2014
Millie Bisono (bride) 5 out of 5 Rating
Wedding Date 28-06-2014
All of my guest have been raving about our wedding venue. We have received a good number thank you cards from our guest. Can you believe our guest sending us thank yous? \r\rIt is rare and hard to decide on a venue. It is even more difficult for the venue to exceed expectations. The Hotel Maya accomplished both. \r\rFrom the moment we stepped on the grounds of Hotel Maya nested away on the port side of Long Beach with its scenic views of the city and the harbor, we fell in love with the location. We visited the venue at night, weekends, lunch time, etc. The ambiance of a 70's beatnik hangout and sheer Spanish elegance all rolled up into one location. We felt very comfortable and at home. \r\rThe hotel staff-flawless. Their vendor recommendations -perfect. Our wedding day went off without a hitch-NO WORRIES. Mainly due to the catering manager on site and the wedding coordinator assigned to us by the hotel. Kayse Funez and Stephanie with Chic and Stunning Events, respectively. Stephanie and her team ensured that all our attentions to details were indeed to our specifications. Our catering team was very attentive to our guests and were never in the way. \r\rOur guests stayed way beyond the events ending and were never asked to leave.\r\rAND THE VIEWS! The Esplanade for cocktails and a tent erected for our dinner in LA VISTA were phenomenal.\r\rThank you Hotel Maya for an outstanding day. Our friends and family will be talking about this venue for years to come.
Reviewed on 17-07-2014
Wedding Date 28-06-2014
All of my guest have been raving about our wedding venue. We have received a good number thank you cards from our guest. Can you believe our guest sending us thank yous? \r\rIt is rare and hard to decide on a venue. It is even more difficult for the venue to exceed expectations. The Hotel Maya accomplished both. \r\rFrom the moment we stepped on the grounds of Hotel Maya nested away on the port side of Long Beach with its scenic views of the city and the harbor, we fell in love with the location. We visited the venue at night, weekends, lunch time, etc. The ambiance of a 70's beatnik hangout and sheer Spanish elegance all rolled up into one location. We felt very comfortable and at home. \r\rThe hotel staff-flawless. Their vendor recommendations -perfect. Our wedding day went off without a hitch-NO WORRIES. Mainly due to the catering manager on site and the wedding coordinator assigned to us by the hotel. Kayse Funez and Stephanie with Chic and Stunning Events, respectively. Stephanie and her team ensured that all our attentions to details were indeed to our specifications. Our catering team was very attentive to our guests and were never in the way. \r\rOur guests stayed way beyond the events ending and were never asked to leave.\r\rAND THE VIEWS! The Esplanade for cocktails and a tent erected for our dinner in LA VISTA were phenomenal.\r\rThank you Hotel Maya for an outstanding day. Our friends and family will be talking about this venue for years to come.
Reviewed on 17-07-2014
Katie Lasure (bride) 1 out of 5 Rating
Wedding Date 28-12-2012
I was so happy when I book the Hotel Maya for my small wedding; it was a December wedding so the price fit our budget perfectly. I lived out of state but the wedding coordinator said it wouldn't be a problem. \rWhen I got back home it was a different story, I could never get a hold of anyone, my emails would never get answered. I had to fight just to make payments. \rWhen time got closer to our wedding the communication got a little better. When I got there a couple of days before the wedding I was promised to have everything set up and ready the night before so I could set up after the rehearsal, of course when I showed up nothing was done. I ended up setting up the day of the wedding with little help from the hotel. \rThe night of the wedding was perfect but I could tell my DJ was constantly fighting with the hotel staff because the food was not ready when they promised and my DJ had to entertain the guest while we all waited for our food. \rThen two weeks later I noticed charges on my account for money I never authorized. I have been charged three times as much then the original price we agreed on. I am still fight with the hotel about these charges and every time I talk to some one new they are nice and promise to help me but nothing gets resolved. I just don’t want someone else to go through what I have been through. \r \tThe view and location is the only great thing about this venue, if you do end up having your wedding here have a wedding coordinator so they can deal with the horrible customer service I had to endure. \r
Reviewed on 23-01-2013
Wedding Date 28-12-2012
I was so happy when I book the Hotel Maya for my small wedding; it was a December wedding so the price fit our budget perfectly. I lived out of state but the wedding coordinator said it wouldn't be a problem. \rWhen I got back home it was a different story, I could never get a hold of anyone, my emails would never get answered. I had to fight just to make payments. \rWhen time got closer to our wedding the communication got a little better. When I got there a couple of days before the wedding I was promised to have everything set up and ready the night before so I could set up after the rehearsal, of course when I showed up nothing was done. I ended up setting up the day of the wedding with little help from the hotel. \rThe night of the wedding was perfect but I could tell my DJ was constantly fighting with the hotel staff because the food was not ready when they promised and my DJ had to entertain the guest while we all waited for our food. \rThen two weeks later I noticed charges on my account for money I never authorized. I have been charged three times as much then the original price we agreed on. I am still fight with the hotel about these charges and every time I talk to some one new they are nice and promise to help me but nothing gets resolved. I just don’t want someone else to go through what I have been through. \r \tThe view and location is the only great thing about this venue, if you do end up having your wedding here have a wedding coordinator so they can deal with the horrible customer service I had to endure. \r
Reviewed on 23-01-2013
Lydiana Tan (bride) 4 out of 5 Rating
Wedding Date 15-12-2012
Gorgeous view, modern contemporary feel
Reviewed on 03-01-2013
Wedding Date 15-12-2012
Gorgeous view, modern contemporary feel
Reviewed on 03-01-2013
Limor Shapira (bride) 4 out of 5 Rating
Wedding Date 29-09-2012
Overall the venue and set up is perfect for a wedding and guests love the option of having a place to stay after. Most of my guests had never been to the newly renovated hotel and were pleasantly surprised once they got there. The hotel grounds are beautiful and very hip and modern. The flow of my wedding was awesome having our ceremony with the beautiful view and cocktail hour overlooking the view and then moving to the ballroom for a great reception. Also if you are looking for a reception that will go late this is the place to have your wedding! My main complaint is it can be difficult to get a hold of the sales and catering manager/director but if you are patient then they will finally get back to you.
Reviewed on 03-11-2012
Wedding Date 29-09-2012
Overall the venue and set up is perfect for a wedding and guests love the option of having a place to stay after. Most of my guests had never been to the newly renovated hotel and were pleasantly surprised once they got there. The hotel grounds are beautiful and very hip and modern. The flow of my wedding was awesome having our ceremony with the beautiful view and cocktail hour overlooking the view and then moving to the ballroom for a great reception. Also if you are looking for a reception that will go late this is the place to have your wedding! My main complaint is it can be difficult to get a hold of the sales and catering manager/director but if you are patient then they will finally get back to you.
Reviewed on 03-11-2012
Diana Vanderpol (bride) 1 out of 5 Rating
Wedding Date 04-06-2014
I am currently looking for venues for my 2014 wedding which would be held on a Thursday, September 4th. Of course being that my wedding is in 2014 some venues may give me different pricing because the pricing will change by then. Let me just say.. the hotel is wonderful, food at the fuego was delicous, packages that are offered are average but the other fees are what's ridiculous. This is the only venue that really tried to rip me off! \r\r1. I went there and asked for an estimate on how much higher the pricing would be in 2014.. they said around 10-14 percent higher which I even have an email as proof. \r2. Went home reviewed the estimate sheet and concluded that it was priced 20 percent or more for F&B and room rental.\r3. If you are not having the ceremony there then run.. because you are only allowed to rent TWO ROOMS...hello.. I only need one right? Nope, you have to rent two and pricing on that for 2014 was $1800 for one room and $2200 for the other which makes no sense because they both are $1500 right now so why are the priced so different in 2014? PLUS they charge a 20% service fee on the rooms being rented!!! Um.. this is the only venue that I have seen that does that. I understand state tax but I shouldn't have to be charged 20% service fee to rent 2 room especially if I only really need ONE!\r4. The package option that was given to me were priced at 20 percent more plus they took off things that are included in the package now... Mmmm pay more get less?\r5. After explaining on how I am confused on why she had said 10-14% increased and it reflects 20% or more on the estimate, I was told that this is what was approved by the director... okay.. but why is it 20% or more.. and she replied because that is the increase projected for 2014... but you said 10-14%... Well this is what was approved.... RIP OFF. Plus the reason you have to have 2 rooms booked is because most people have their ceremony there. I asked what about business meetings or functions.. she replied the majority of our revenue is from weddings so we require them to book two rooms as well. That is the strangest policy to have.. if you want one room... you should be able to book ONE ROOM especially if they want to charge 20% service fee.\r\rOverall, it's beautiful and they take advantage of it. Terranea which is a RESORT not a DoubleTree hotel is the same price and you get a lot more and a better view. So much potential but wayyyyyy to egotistic.
Reviewed on 23-10-2012
Wedding Date 04-06-2014
I am currently looking for venues for my 2014 wedding which would be held on a Thursday, September 4th. Of course being that my wedding is in 2014 some venues may give me different pricing because the pricing will change by then. Let me just say.. the hotel is wonderful, food at the fuego was delicous, packages that are offered are average but the other fees are what's ridiculous. This is the only venue that really tried to rip me off! \r\r1. I went there and asked for an estimate on how much higher the pricing would be in 2014.. they said around 10-14 percent higher which I even have an email as proof. \r2. Went home reviewed the estimate sheet and concluded that it was priced 20 percent or more for F&B and room rental.\r3. If you are not having the ceremony there then run.. because you are only allowed to rent TWO ROOMS...hello.. I only need one right? Nope, you have to rent two and pricing on that for 2014 was $1800 for one room and $2200 for the other which makes no sense because they both are $1500 right now so why are the priced so different in 2014? PLUS they charge a 20% service fee on the rooms being rented!!! Um.. this is the only venue that I have seen that does that. I understand state tax but I shouldn't have to be charged 20% service fee to rent 2 room especially if I only really need ONE!\r4. The package option that was given to me were priced at 20 percent more plus they took off things that are included in the package now... Mmmm pay more get less?\r5. After explaining on how I am confused on why she had said 10-14% increased and it reflects 20% or more on the estimate, I was told that this is what was approved by the director... okay.. but why is it 20% or more.. and she replied because that is the increase projected for 2014... but you said 10-14%... Well this is what was approved.... RIP OFF. Plus the reason you have to have 2 rooms booked is because most people have their ceremony there. I asked what about business meetings or functions.. she replied the majority of our revenue is from weddings so we require them to book two rooms as well. That is the strangest policy to have.. if you want one room... you should be able to book ONE ROOM especially if they want to charge 20% service fee.\r\rOverall, it's beautiful and they take advantage of it. Terranea which is a RESORT not a DoubleTree hotel is the same price and you get a lot more and a better view. So much potential but wayyyyyy to egotistic.
Reviewed on 23-10-2012
Evelyn Lugo (bride) 5 out of 5 Rating
Wedding Date 17-08-2012
When we got engaged, my first thought was to have a destination wedding. I definitely did not want to have a big wedding extravaganza and didn't want a traditional wedding setting. After coming to realization that some of our close family members wouldn't be able to travel, I decided to just settle with having the wedding local...but I had my requirements. I wanted to have it on the beach or at a winery. So we set out venue hunting. \r\rWe began looking at places by the beach first then were planning on going to winery venues after. We went to 4 different venues by the beach but none of them were exactly what we wanted, especially for the style of wedding I wanted. Our last attempt for a beach venue was Hotel Maya. Once we stepped foot on the property we were SOLD and there was no turning back. We dropped the idea for a winery real quick. From the amazing view of the bay and downtown long beach to the decor and all the different areas for the wedding day events; there was no going wrong. \r\rHotel Maya is definitely a hidden paradise and what we loved about it was that we felt like we were on an tropical island somewhere instead of a few miles away from home. Everything about Hotel Maya took my breath away (especially the yummy food) and I knew this was the best place to say our I DO's. \r\rWe worked very closely with Crystal, catering manager, and she was beyond amazing. She was extremely efficient, knowledgeable, accommodating and a pure sweetheart. I also worked with Kayse, catering coordinator, who was also such a pleasure and helpful with all my request and needs. \r\rWe made a whole weekend out of the wedding and our guests did not stop ranting and raving about the hotel and how beautiful it is. I ended up having the wedding extravaganza but kept it non-traditional and fun. I would highly recommend Hotel Maya!
Reviewed on 12-09-2012
Wedding Date 17-08-2012
When we got engaged, my first thought was to have a destination wedding. I definitely did not want to have a big wedding extravaganza and didn't want a traditional wedding setting. After coming to realization that some of our close family members wouldn't be able to travel, I decided to just settle with having the wedding local...but I had my requirements. I wanted to have it on the beach or at a winery. So we set out venue hunting. \r\rWe began looking at places by the beach first then were planning on going to winery venues after. We went to 4 different venues by the beach but none of them were exactly what we wanted, especially for the style of wedding I wanted. Our last attempt for a beach venue was Hotel Maya. Once we stepped foot on the property we were SOLD and there was no turning back. We dropped the idea for a winery real quick. From the amazing view of the bay and downtown long beach to the decor and all the different areas for the wedding day events; there was no going wrong. \r\rHotel Maya is definitely a hidden paradise and what we loved about it was that we felt like we were on an tropical island somewhere instead of a few miles away from home. Everything about Hotel Maya took my breath away (especially the yummy food) and I knew this was the best place to say our I DO's. \r\rWe worked very closely with Crystal, catering manager, and she was beyond amazing. She was extremely efficient, knowledgeable, accommodating and a pure sweetheart. I also worked with Kayse, catering coordinator, who was also such a pleasure and helpful with all my request and needs. \r\rWe made a whole weekend out of the wedding and our guests did not stop ranting and raving about the hotel and how beautiful it is. I ended up having the wedding extravaganza but kept it non-traditional and fun. I would highly recommend Hotel Maya!
Reviewed on 12-09-2012
Sarah Nguyen (bride) 5 out of 5 Rating
Wedding Date 01-07-2012
Couldn't ask for a better venue. A hidden gem in Long Beach with great views in the day and night. Great for ceremony and reception! Very impressionable to our guests.
Reviewed on 05-08-2012
Wedding Date 01-07-2012
Couldn't ask for a better venue. A hidden gem in Long Beach with great views in the day and night. Great for ceremony and reception! Very impressionable to our guests.
Reviewed on 05-08-2012
Stacy Freeman (bride) 4 out of 5 Rating
Wedding Date 31-03-2012
My husband and I actually realized that this was a great wedding venue even before we were engaged. We looked at apporximately 20 venues along the coast prior to putting down a deposit and always came back to Hotel Maya as our favorite. The catering director, Eileen, was wonderful and accomodated every aspect of our vision for our wedding day. We went with a wedding planner recommended by Hotel Maya and I would definately suggest that you do likewise. Because of her relationship with the hotel, she was able to make a some extra special things happen behind the scenes. We had our ceremony, cocktail reception and wedding reception in three different sights at the hotel. The wedding sight really showcased the harbor. The reception room was lovely at night with the city lights. The patio off the ballroom is great and would have been an amazing space but we were limited in using it because it started to rain. My only complaint is that the captain for our reception room turned up the lights as soon as our DJ stopped playing music at 11 pm and started to encourage my guests to leave the room even though we had booked the room until midnight. I felt he should have allowed us to remain in the room for the full time. I could not even argue with him because most of my guests had already re-located to the hotel bar when I realized what had happened. Oh well! We had a great time and it was a beeautiful event.
Reviewed on 17-04-2012
Wedding Date 31-03-2012
My husband and I actually realized that this was a great wedding venue even before we were engaged. We looked at apporximately 20 venues along the coast prior to putting down a deposit and always came back to Hotel Maya as our favorite. The catering director, Eileen, was wonderful and accomodated every aspect of our vision for our wedding day. We went with a wedding planner recommended by Hotel Maya and I would definately suggest that you do likewise. Because of her relationship with the hotel, she was able to make a some extra special things happen behind the scenes. We had our ceremony, cocktail reception and wedding reception in three different sights at the hotel. The wedding sight really showcased the harbor. The reception room was lovely at night with the city lights. The patio off the ballroom is great and would have been an amazing space but we were limited in using it because it started to rain. My only complaint is that the captain for our reception room turned up the lights as soon as our DJ stopped playing music at 11 pm and started to encourage my guests to leave the room even though we had booked the room until midnight. I felt he should have allowed us to remain in the room for the full time. I could not even argue with him because most of my guests had already re-located to the hotel bar when I realized what had happened. Oh well! We had a great time and it was a beeautiful event.
Reviewed on 17-04-2012
Summer Bloom (bride) 1 out of 5 Rating
Wedding Date 06-04-2013
This place was very cool, and unique...however we will not be back. We met with Doug, director of catering and event services, to view the property and learn about the menus for a perspective wedding.. The tour began congenially, we were shown the variety of ceremony sites and ballrooms. But once we saw the venue site, Doug handed us a folder, said look this over and think about it and call me if you have any questions. He did not even offer to go over the packages and give more details about options for the wedding (which is what has happened at every other venue we have been to). He turned on his heels, did not bother to shake our hands to say good bye, and suddenly there were were, alone on a balcony! Certainly not a warm or friendly impression.
Reviewed on 07-01-2012
Wedding Date 06-04-2013
This place was very cool, and unique...however we will not be back. We met with Doug, director of catering and event services, to view the property and learn about the menus for a perspective wedding.. The tour began congenially, we were shown the variety of ceremony sites and ballrooms. But once we saw the venue site, Doug handed us a folder, said look this over and think about it and call me if you have any questions. He did not even offer to go over the packages and give more details about options for the wedding (which is what has happened at every other venue we have been to). He turned on his heels, did not bother to shake our hands to say good bye, and suddenly there were were, alone on a balcony! Certainly not a warm or friendly impression.
Reviewed on 07-01-2012
Autumn Bradley (bride) 5 out of 5 Rating
Wedding Date 11-11-2011
The Hotel Maya is an exquisite place to bring your guests for a long weekend, or in my case a wedding. We hosted our rehearsal cocktail party outside in the Esplanade, overlooking downtown Long Beach and the water. The venue was perfect, the staff made everything just right and every one of our wedding guests (70 + people) loved the ambiance of the hotel. Kudos to Marissa and her staff.
Reviewed on 28-11-2011
Wedding Date 11-11-2011
The Hotel Maya is an exquisite place to bring your guests for a long weekend, or in my case a wedding. We hosted our rehearsal cocktail party outside in the Esplanade, overlooking downtown Long Beach and the water. The venue was perfect, the staff made everything just right and every one of our wedding guests (70 + people) loved the ambiance of the hotel. Kudos to Marissa and her staff.
Reviewed on 28-11-2011
y smith (bride) 1 out of 5 Rating
Wedding Date 31-08-2011
after i paid my deposit they kept changing everything and kept wanting more money with hidden fees and chairs were not set up on time for the wedding or rehearsal... stay away from this place
Reviewed on 17-11-2011
Wedding Date 31-08-2011
after i paid my deposit they kept changing everything and kept wanting more money with hidden fees and chairs were not set up on time for the wedding or rehearsal... stay away from this place
Reviewed on 17-11-2011
Natasha Lubenko (bride) 4 out of 5 Rating
Wedding Date 14-10-2011
The place is beautiful and the food is really good. For the location and everything that is included it is really reasonable for Southern California. My only complaint is that they don't have an onsite coordinator. there is a catering coordinator but she doesn't do too much for you so you do have to hire someone from the outside.
Reviewed on 29-10-2011
Wedding Date 14-10-2011
The place is beautiful and the food is really good. For the location and everything that is included it is really reasonable for Southern California. My only complaint is that they don't have an onsite coordinator. there is a catering coordinator but she doesn't do too much for you so you do have to hire someone from the outside.
Reviewed on 29-10-2011
Lisa Wong-Lopez (bride) 5 out of 5 Rating
Wedding Date 03-10-2010
The Hotel Maya is a beautiful mayan/tropical/outdoor space. We had our ceremony in the Jardin de Palmeras, a picture-perfect outdoor space with a waterfall, chandelier, firepit and a raised altar space. All this with the water and a city skyline view right behind it. \rOur reception was held in the Miramar Ballroom, which was the perfect indoor/outdoor space. Half the room has sliding glass doors that you can leave closed (and still have a view through the doors) or open, and there is an outdoor patio space as well. \rThe food was delicious! They do have a standard catering menu but we got ours customized to have more Latin items, and the result was great. \rThe service was exceptional-our catering manager was very helpful and accommodating.\rThis hotel is truly a gem, so beautiful and unique. It's a little difficult to find so make sure to tell your guests to arrive early!
Reviewed on 25-10-2010
26 Reviews, with a Rating of 4.04 out of 5.0Wedding Date 03-10-2010
The Hotel Maya is a beautiful mayan/tropical/outdoor space. We had our ceremony in the Jardin de Palmeras, a picture-perfect outdoor space with a waterfall, chandelier, firepit and a raised altar space. All this with the water and a city skyline view right behind it. \rOur reception was held in the Miramar Ballroom, which was the perfect indoor/outdoor space. Half the room has sliding glass doors that you can leave closed (and still have a view through the doors) or open, and there is an outdoor patio space as well. \rThe food was delicious! They do have a standard catering menu but we got ours customized to have more Latin items, and the result was great. \rThe service was exceptional-our catering manager was very helpful and accommodating.\rThis hotel is truly a gem, so beautiful and unique. It's a little difficult to find so make sure to tell your guests to arrive early!
Reviewed on 25-10-2010
Contact Info for Hotel Maya
| Contact | Value |
|---|---|
| https://www.facebook.com/hotelmaya | |
| X (Twitter) | Hotel Maya |
| Hotel Maya | |
| Website | www.hotelmayalongbeach.com |
| Phone | (562) 481-3897 |
| Address | 700 Queensway Dr, Long Beach, CA, 90802 |
| Georgina.Ritchie@hilton.com |
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