We just had our wedding at The Campbell House in “The Barn” and had an awesome experience. We were a little uneasy after reading some of the reviews before hand but I can’t say enough great things about Lindsay (event coordinator) and the staff. Everything went so smoothly and we were able to stay within our budget. I would recommend this place to anyone! Reviewed on 02-06-2023
Shannon Bruggemann(bride)5 out of 5 Rating Wedding Date 29-04-2023 We loved the Barn space - it had a uniquelly Kentucky feel without being a true barn and didn't have a typical \"hotel ballroom\" vibe. Plus the outdoor areas allow for some absolutely gorgeus shots that have almost a New Orleans/Charleston vibe on the front porch. Being able to have guests stay there was super nice without having to deal with people drinking and driving or finding parking. Lindsey worked with us and was always on top of everything and always willing to give honest advice and tips. The food was great and the buffet was the quickest of any event I've ever been to. The staff day of was super helpful, responsive and paid attention to the little details. They also provided a suite for the bridal party to get ready which was beautiful and spacious as well as a space for the groomsmen. Reviewed on 23-05-2023
Julie Harrison(other)1 out of 5 Rating Wedding Date 09-07-2022 As I write this review, I am in my room aftermy daughters wedding/reception at thishotel. We booked it a year ago and as oflast week, we still did not know what ourtotal cost was going to be. It was very hardto ever get a hold of the events planner,and apparently Hilton does not needmoney because my husband tried formonths to get a total cost and makepayments. Still never heard from anyoneand so ended up having to pay over$20,000 in one payment the day before thewedding. At the reception, the food tastednothing like what we had at our tasting.Everything had very little flavor and wassimilar to hospital food. Once everyone leftthe reception to go outside to do the brideand groom send off, our wedding plannerstarted taking down all the beautifulflowers that my husband and I spent$8000 on. We hated all of the huge,beautiful centerpieces to go to waste sowe allowed guests to take home loose flowers that were laying on the tables. Allof the bridesmaids bouquets were put atthe back of the room with all of the otheritems we were taking home. When returned about 10 minutes later my friendsaid that all of the workers who werebreaking down the room, went over andtook several of the bouquets. She tried tochase them down a hallway to ask them toreturn them but they did not. All that wasleft was the brides bouquet. I headed tothe front desk to inform them that severalworkers at the hotel stole the bouquets,and I happened upon a security guardemployed by the hotel. I let him know whathappened and asked him to please go findthem and ask them to return our flowers.He came back and told me that we saidthey could have them. I was stunned andsaid that was not the case. He refused todo anything else. I was so angry and askwhy he was not doing his job snd heliterally raised his voice to me and said\"I've been too busy dealing with your drunk guests\"! Which is a lie. I was completely appalled and said that I was going to get my husband to talk to him and he proceeded to tell me that he would \"clean my husband's breaks and anyone else that had a problem with him\"! I was so in shock and stunned! I went back to the ballroom to get my daughters bouquet which was the only one that hadn't been taken, and in those few moments it was also stolen! So l headed back to the front desk to tell the 2gentleman(I use that term loosely!)working that they had gone back and stolethe only remaining bouquet and they justlooked at me and said nothing at all! My husband tried to get them to do something about it and one of them proceeded to laugh at him and my daughter who by now was in tears. Then the security guard comes up and tells my husband that he called the police because he felt threatened by me! FYI I'm 4'11\" and 120 lbs! I was so upset that I just went back to my room while my husband waited for the police that were called because I was so threatening! Of course they didn't believe shit the security guard said, not to mention several of our guests were police officers and FBI personnel. I am absolutely at a loss for words at the horrible way that we were treated at this establishment that we had just spent over $25,000 at not including the mass amount of rooms that we and other guests paid for.This night has been a total nightmare andthe memories of the best day of mydaughters life have been completelytainted by the horrible treatment from staff towards our family and friends. Reviewed on 20-07-2022
Melyssa Hill(bride)5 out of 5 Rating Wedding Date 17-07-2021 Perfect! Special thank you to Jason Thompson and the incredible staff for making our wedding weekend so fun, special, and amazing. Our reception was everything we dreamed of and more. We cannot thank you all enough! We will definitely be back!! Reviewed on 20-07-2021
Mary Jefferson(bride)5 out of 5 Rating Wedding Date 24-10-2020 I was always having my reception at the Campbell house but had to move my ceremony to them last minute. They were able to create my perfect day and flip the room during cocktail hour! I loved how responsive & accommodating they were! Reviewed on 30-10-2020
Kay Scott(parent)5 out of 5 Rating
My daughter's wedding took place the Saturday after Thanksgiving, 2013. There were many complications that needed to be addressed. (out of state bridesmaids, family and guests; a large group of AA guests; children; enough space in the Atrium; sound for the ceremony in the Atrium, etc.) Heather was incredibly patient and helpful. She was a delight to work with and my salvation during periods of stress. Her calming demeanor helped all of us to truly enjoy the experience. I am a control freak and yet I had a wonderful time at the wedding and danced the night away. My daughter said she never felt so much love. Others commented that it was a classy wedding and they never had so much fun! I highly recommend Heather Shoemaker and the Campbell House as the perfect venue for a wedding! Reviewed on 11-05-2014
Nicole Ackerman(bride)5 out of 5 Rating Wedding Date 29-07-2013 What an unbelievable experience this was! We were so happy to have worked with Heather Shoemaker and the staff at the Campbell House. Not to mention, the venue alone was gorgeous. I cannot put into words how thankful we are for Heather’s help with everything. She literally took stress away each day the wedding day grew closer. We couldn’t have asked for better customer service and will highly recommend her and the Campbell House in the future!\rHeather, your calm and gentle nature was such a blessing. This job couldn’t be a better fit for you! In the midst of a pretty stressful rehearsal, you handled yourself and our families very professionally. I want you to know personally, that among our families, you received lots of positive comments… even after the wedding! My dad is still going on about how impressed he was with you!\r Reviewed on 23-08-2013
Amy Forgue(bride)5 out of 5 Rating Wedding Date 15-06-2013 It was nice having all of my guests in one place and we got a great group rate! Reviewed on 26-07-2013
Jason Bratcher(groom)5 out of 5 Rating Wedding Date 07-07-2012 We planned our wedding reception from 9 hours away and with the help of the staff, it went off without a hitch. The food was wonderful, the staff was very courteous and helpful. I didn't have a single complaint throughout the entire experience.\rHighly recommended. Reviewed on 16-07-2013
Ryan Barr(bride)5 out of 5 Rating Wedding Date 16-02-2013 We had our wedding and reception here and we could not have picked a better place. The coordinator Heather was great to work with she is friendly and helpful and was always available when I needed her. The ceremony was by the pool and was perfect!!! The reception was in the ballroom and was just exactly what we wanted. Heather was on top of everything during both the ceremony and reception all we had to do was have a great time. Our package included food and a suie the night of the wedding. The food was all wonderful. Our suite was gorgeous!! I had my perfect wedding thanks to Crowne Plaza Lexington - The Campbell House. Reviewed on 23-02-2013
Mariam Shalash(bride)5 out of 5 Rating Wedding Date 11-03-2012 I had my reception here. It was a very pleasant experience. They supplied just about everything I needed, which made it more affordable. The only thing I had to do on my own for the reception site was bring in my own flowers and stage decorations and more unique centerpieces ( although we did use the pretty candle hurricanes they supply on some of the tables). However, they let me choose tablecloth and napkin colors, and they supplied tables, linens, dishes, food warmers, a dance floor, chairs, etc. They also offer catering contracts, and the food was delicious. Everything went smoothly on the actual day.. They set everything up in a timely manner. I would definitely recommend this venue. Reviewed on 29-03-2012
Samantha Zuniga(bride)4 out of 5 Rating Wedding Date 31-12-2011 While we had a room mixup when we first checked in, it was quickly resolved and the manager was nice enough to comp us for the night's stay due to our trouble. Fantastic staff and service! I will definitely go back and highly recommend! Reviewed on 23-02-2012
Sarah Hultman(bride)2 out of 5 Rating Wedding Date 19-11-2011 I was very excited for our wedding night, and we decided to stay at this Crowne Plaza due to the proximity to the airport. We were upgraded to a king suite on the first floor on our arrival, but my husband and I hardly got any sleep due to the patrons of the bar that took smoke breaks outside of our window all through the night. Reviewed on 09-12-2011
Megan Montgomery(bride)4 out of 5 Rating Wedding Date 20-08-2011 The Crowne Plaza is a beautiful location for any reception or event. We worked one on one with the Wedding Coordinator to create menus that were within our budget and they tasted amazing. Definitely recommend the scalloped potatoes! We only had one minor glitch when they were switching ownership but we were able to sign a new contract wihtout any changes in our budget or overall plan. The wedding coordinator will work with you through every detail to ensure you have the gorgeous wedding of your dreams. Reviewed on 06-09-2011
Caressa Williams(parent)5 out of 5 Rating Wedding Date 30-04-2011 First Time Wedding Planner:\r \rWow, the reception was a success. The reception that we had for my daughter and husband at the Crowne Plaza Campble House was awsome. The food and service was great. The staff catered to our every need and was so friendly. Til this day guest are still talking about it. You have to see the big ballroom, it is so beatiful and elegrant. On the day of the reception it was breath taken. If I had to plan another reception this Hotel would be my first choice. Heather, the hotel planner was wonderful, couldnt have done it without her and the staff. The rooms that my guest stayedl in was very clean. Thank you Crowne Plaza for going beyond my expectations.\r\r\r Reviewed on 20-05-2011
Margaret Adams(bride)4 out of 5 Rating Wedding Date 01-01-2011 My husband and I chose the Crowne Plaza as the venue for (1) Our hotel block \r(2) our rehearsal dinner (3) a out of town, pre-wedding reception. \rThe associates at the Campbell House were very attentive to our needs and wishes. The spaces were perfect for our size, and great for our guests. They worked with our budget, which was respectable. \rThere are a couple of reasons I only chose 4 stars:\r- The temperature in the room for our rehearsal dinner was way too hot. \r- Several times, it took multiple attempts on my behalf to reach their sales associates. I felt they should have been much more prompt in calling me back. We were sending them thousands of dollars in business :) Reviewed on 20-01-2011
Tia Williams(bride)2 out of 5 Rating Wedding Date 06-11-2010 Day of was good, but the service from hotel was not. My wedding had 600 guest and 50 room nights. At my rewith reception the catering manager asked us if we wanted a drink. We said yes. We later find out that she charged our credit card for 2 drinks! \rThey were also horribale at returnig phone calls. We had to call several times in order to get our questions answered. \rWe also did not have a good experience with having a room blocks reserved for our guest. Reviewed on 13-12-2010
Camille Cecil(bride)5 out of 5 Rating Wedding Date 14-08-2010 My reception was amazing! The Crowne Plaza staff was extremely helpful every step of the way from the first day to the night of the event. The food was superb. Everyone is still talking about the reception months later! If I had it to do all over again, I would go back to the Crowne Plaza. Reviewed on 07-09-2010